TTEC Achieves FedRAMP Ready Status and has been Prioritized to Work with the Joint Authorization BoardĬisco Contact Center and TTEC Expand Their Strategic Partnership with New Enterprise Cloud Offering Recognized by Everest Group as a Leader in the Contact Center Outsourcing PEAK Matrix TM Leader in Gartner'sMagic Quadrant for Customer Management Contact Center BPO, Worldwideĭigital trust and safety services expansion, and extension of global footprint into India with acquisition of Motif Healthcare member services expands with acquisition of Connextions Recognized by Cisco as its Cloud Contact Center Partner of the YearĮxpands in Canada with Atelka acquisition Positioned by Everest Group as a leader in its CCO Peak Matrix TM Assessment Industry leadership recognized by Gartner and Forrester Launches Humanify Cloud-Based Omnichannel Communications Platform Increases Consulting Scope and Reach with Acquisition of rogenSi Strengthens European Presence with operations in Sofia, Bulgaria Salesforce TM Service Cloud TM Gold Partnerĭigital Marketing Expands with Acquisition of WebMetroĮxpands Multichannel capability and becomes Avaya Platinum Partner with acquisition of TSG Pioneers Contact Centers in the PhilippinesĮxpansion into Revenue Generation and Analytics through acquisition of Direct AllianceĮnhances Multichannel Delivery Capabilities (Voice, Chat, Email)Īcquires Customer-Centric Strategy Domain Expertise with Peppers & Rogers GroupĮxpands Global footprint to the Middle EastĮxpands Multichannel Communication Capabilities with Acquisition of eLoyaltyĭata Analytics Growth with Acquisition of iKnowtionĪcquires business process expertise with acquisition of Guidon Global Footprint Expands to Scotland, Canada, Argentina, Brazil Learn more about our company values, our Environmental, Social, and Governance ('ESG'), and how we support gender diversity, including through a leadership program that empowers the women of TTEC.Ĭhairman and Chief Executive Officer Ken Tuchman founds TeleTech to transform the way companies deliver the customer experience. The company’s nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company’s Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions.

Leveraging next gen digital and cognitive technology, the Company’s Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Serving iconic and disruptive brands, TTEC’s outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey.

The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. (NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions.

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